Service Request Management: Streamline IT Service Delivery
Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.
How service request management works in Jira Service Management
Everything you need to know about service request management in Jira Service Management. Best practices, step-by-step guides, and tutorials to get started.
ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
Service request management is a repeatable procedure for handling a wide variety of customer service requests, including requests for access to applications, software enhancements, and …
What is service request management? | Learning - Atlassian …
Service request management differs from other service management practices such as incident, problem, and change management. It stands out as it revolves around users submitting …
Best practices for service request management - Atlassian
Feb 27, 2017 · Over the next few weeks, we’ll be walking you through the four core IT processes: service request management, incident management, problem management and change …
Set up request management tools and processes to design a request management system around that. How are today’s teams constructing their help desks? We dug into the processes …
Explore different use cases for Jira Service Management
Jira Service Management provides all of the context and data you need to resolve an incident quickly and efficiently. Agents can easily manage work items and user-reported incidents and …
How change management works in Jira Service Management
Your IT service project template in Jira Service Management comes with a change management workflow. This workflow enables you to record, assess, approve, and implement change …
Service desk vs help desk vs ITSM: What's the difference? - Atlassian
For example, a service desk usually encompasses ITSM activities that include service request management, incident management, knowledge management, self-service, and reporting.
Learn how to manage incidents in Jira Service Management
Everything you need to know about incident management in Jira Service Management. Best practices, step-by-step guides, and tutorials for getting started.