In addition, within the retail and consumer space, Aditi is an expert in the areas of data strategy, customer, loyalty, e-com, merchandising, contact center, retail operations and supply chain.

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In-store engagement with the constantly connected consumer It’s easy to build a case for having Wi-Fi in stores. First, customers are increasingly becoming more connected. Second, phone signal …

Risks of travel rewards Are travel and hospitality companies managing the risks of loyalty programs? There may be a potential expectation gap between frequent travelers’ security expectations and their …

Over the past decade, the Middle East has witnessed significant growth in e-commerce, transforming the retail landscape across the region. With advancements in technology, changing consumer …

Why customer analytics for retail? Keeping customers requires understanding them Good customers buy from you. But great customers keep coming back and encourage others to do the same. What’s …

Engages social media Provides feedback Determines if he / she will return Loyalty programs with customized offers Analytics & communication platforms Social

May 6, 2021 · Trust matters—for consumer loyalty, for working with regulators and policymakers, and for attracting partnerships and talent In general, trust drives customer loyalty; 62% of people who report …

Dear reader, The global automotive industry is undergoing a tremendous amount of change at an unprecedented pace. At the center of this change sits a consumer with rapidly evolving expectations …

Deloitte Omnichannel Customer Engagement Solution Consolidate all channels, platforms, and customer data repositories into a unified view of the customer that can help build strong customer …