By Solomon Tetteh ADUSU When people at work say “our culture is great” and point to Friday wear, or end-of-year parties, they are telling you exactly what they don’t understand. Culture is not the ...

Owning a retail business can be rewarding. But wearing a thousand hats a day can lead to overwhelm and burnout.

When businesses think about competition, they typically focus on direct rivals in their industry. But I’ve discovered ...

It is the kind of courtroom drama fit for Hollywood - a visionary tech mogul, a fortune worth half a billion dollars, a ...

Amazon now has two Prime Day shopping events per year. Oct. 7 and 8 is Prime Big Deal Days, and we're answering common ...

Whether you’re looking for something super cushioned and supportive or lightweight and breathable, Zappos has a walking shoe for you. We rounded up some top-rated customer favorites from a variety of ...

If you’ve been thinking of buying a new winter coat, it’s always a good idea to do some research first. Winter gear can have ...

Today more than ever, customer service really matters. Technology is starting to replace many conventional human interactions, but is that a good thing? We all know robot customer service reps fall ...

These short and wildly effective customer service improvement steps will set you well on your way toward becoming “the Ritz-Carlton of Industry X” or “the Zappos of Industry Y.” Opinions expressed by ...

In every MBA program, starry-eyed students are likely talking about Nordstrom as the lodestar for customer service. There’s no end to the case studies and lore about bronze statues of returned car ...

A key principle of exceptional customer service is this: Always strive to give the customer what they asked for, plus a little more. As a customer service consultant and trainer, I find this to be one ...