Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

The prevalence of AI deepfakes is frowned upon in the industry, but Zoom wants to take advantage of this marvel to proxy for a person whenever taking a video call and does not want to be on camera.

Meetings might soon become a thing of the past. The CEO of Zoom is hoping to create “digital-twin technology” so workers can have an artificial intelligence version of themselves attend meetings and ...

Web-conferencing app Zoom has recently announced that it’s making multiple sizeable investments into various apps and developers. All of these investments have gone to developers that make apps for ...

Finally, a company is using generative AI to help us, not replace us. Zoom announced the fall release of Zoom AI Companion, a new generative artificial intelligence tool that promises to deliver ...

Zoom, the virtual communications platform that millions use for remote work, is facing backlash over an updated policy allowing it to train their AI products on customer data pulled from meetings. But ...

Teleconference apps like Zoom have become synonymous with the modern classroom, with faculty relying on the services for everything from teaching and meetings to research projects. But recently ...

To stay competitive in the crowded market for videoconferencing, Zoom is updating and rebranding several of its AI-powered features, including the generative AI assistant formerly known as Zoom IQ.