In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over the phone, the humble vessel that Zappos considers to be its most important ...

Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that people can ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. A hospital that is busy dealing with coronavirus patients ...

Anyone craving a little companionship in these socially distanced times need not buy a pair of sandals, pumps or wingtips as an excuse to have a friendly chat with a customer service representative at ...

The Las Vegas-based online clothing and shoe retailer, which Amazon purchased in 2009 for $1.2 billion, confirmed to the Las Vegas Review-Journal on August 24 that its firebrand CEO of two decades ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Amazon.com said it has agreed to acquire shoe retailer Zappos.com in a ...

In response to rising anxiety over the coronavirus, the shoe retailer Zappos started a customer service line that people can call for anything — even to chat. By Jenny Gross When Rose Wang called the ...

Early Zappos investor and former CEO Tony Hsieh died on Friday. Hsieh raised the bar for customer service while running the online shoe seller, empowering his employees to send flowers and cards to ...

LAS VEGAS (AP) – Online retailers Amazon.com and Zappos.com are being sued in Kentucky by a Texas woman alleging that she and millions of other customers were harmed by the release of personal account ...