The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

Salesforce has taken the covers off a new Einstein-powered service agent, which it describes as autonomous, meaning the chatbot can take actions without the involvement of a human being. The new ...

Salesforce is doubling-down on its artificial intelligence (AI) efforts today by announcing a new partnership with OpenAI, alongside the launch of the Einstein GPT generative AI service. AI is not a ...

Today, Five9 announced the next step in its 15+ year collaboration with Salesforce, a focus on delivering joint AI-powered solutions to improve customer experiences. The latest release of Five9 for ...

Salesforce is announcing today the launch of its Einstein artificial intelligence (A.I.) platform that’s implemented into several of the company’s existing cloud services: Sales Cloud, Service Cloud, ...

New Einstein 1 Data Cloud is now natively integrated with the Einstein 1 Platform, so customers can connect any data to create a unified profile of their customer, and infuse AI, automation, and ...

Einstein Copilot delivers trusted responses because it's grounded in your company's unique data and metadata, enabling it to deeply understand your business and customer relationships Einstein Copilot ...