As healthcare continues to evolve, the ability to listen at scale and act with empathy will define the leaders of tomorrow.

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Successful healthcare organizations can distinguish between the patient experience and the customer experience. Healthcare organizations need to focus on both the patient experience and the customer ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

The health policy landscape continues to evolve, creating new opportunities to advance meaningful progress, especially on issues that have long been on the policy agenda, such as ensuring patient ...

Clearwater, FL – February 28, 2025 – hellocare.ai, a leader in AI-assisted virtual care delivery, is proud to announce its planned system-wide implementation at AdventHealth, a connected system of ...

As a hospitalist doctor who comes from a family-owned hospitality business, I have a unique perspective that allows me to draw valuable lessons from both fields. This background has taught me the ...

Fewer than 30% of health system leaders said they earned a significant return on investment from virtual care offerings, ...

Imagine a patient staring at their calendar and dreading their upcoming dental appointment—or worse—rescheduling it for the ...

As patient experience becomes the defining strategic priority for healthcare executives, CFOs face growing pressure to justify the financial return on virtual care investments.

Based on direct feedback from clinicians, SimplePractice introduces its Client Portal in Spanish to deliver equitable and inclusive care SimplePractice -- the premium practice management solution ...

Getty Images Jim Anderson, MPAS, PA-C, discusses how patient-perceived discrimination by a practitioner can lead to delays in seeking treatment, potentially affecting patient outcomes. There has long ...