One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

They explore the financial value of new patients, the significance of effective scheduling, and the role of scripting in enhancing customer service. Levin emphasizes the need for dental practices to ...

Healthcare is the business of medical relationships. However, until recently, the healthcare ecosystem has deemphasized the relationship portion of this equation. Now, healthcare innovators are ...

The future of ambulance and EMS reimbursement looks to be heading toward the same payment method that is common among physicians. Bonuses or incentive pay is typically based on performance that is ...

Hospitals that receive top marks from U.S. News and World Report don't always earn the same praise from patients, according to a new analysis. Nearly 63% of 2,700 Yelp reviewers gave the top 20 ...

Hospitals have long tracked patient satisfaction ratings, but they didn’t always carry great significance. While all hospitals want happy patients, hospitals have been historically plagued with the ...

For evidence that it’s tough to find good help these days in a tight U.S. job market, try ordering a chicken sandwich. That’s according to Marcus Boyd, 40, a Maryland resident who sought one recently ...

Millennials are the most patient generation of all, according to surprising new research. A study examining the customer service experiences and expectations of 2,000 people found millennials are ...