In March, CMS will provide training sessions focused on the Hospital Consumer Assessment of Healthcare Providers and Systems, which is a survey instrument and data collection methodology for measuring ...

A recent report by Press Ganey identified communication with nurses as a “rising tide” patient experience measure — one that influences a host of other HCAHPS measures, including responsiveness of ...

Leaders must address organizational deficiencies before 2% of Medicare payments will be at risk in 2017. This article appears in the October 2015 issue of HealthLeaders magazine. Like it or not, ...

Since 2008 when the Centers for Medicare & Medicaid Services (CMS) first implemented the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for U.S. hospitals, the scores ...

Common misperceptions persist regarding the role of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, Medicare officials write in a commentary for the Journal of the ...

A recent report by Press Ganey identified communication with nurses as a “rising tide” patient experience measure — one that influences a host of other HCAHPS measures, including responsiveness of ...

REDWOOD CITY, CA--(Marketwired - Jun 15, 2017) - Reputation.com, the leading Online Reputation Management (ORM) platform for large enterprise, today announced the results of a groundbreaking ...

The Centers for Medicare & Medicaid Services is planning to eliminate a set of questions on pain management from its nationwide patient experience survey, just months after rolling out updates to the ...

(Quick sidebar for the civilians reading this article: HCAHPS are patient satisfaction scores that some government payments are partially tied to. These scores are based on questions--mostly on ...

Healthcare providers who seek consistent revenue growth and loyalty often invest heavily in patient experience and satisfaction monitoring systems. The healthcare industry has historically relied on ...