The CMS wants to revise its mandatory and long-standing patient experience survey for hospitals. Health system leaders say it’s about time. The CMS recently asked for approval from the White House ...

The HCAHPS survey must be modernized to better reflect changes in care delivery, healthcare technology and patient expectations, according to a report released July 25 by five major hospital groups.

BOISE, Idaho--(BUSINESS WIRE)--SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced their approval by the Centers for Medicaid and Medicare ...

It is not just physicians who must grapple with the pros and cons of online reviews from their patients. On social media review sites such as Yelp, hospitals are in the public's crosshairs as well.

Providing an excellent patient experience is tied more closely than ever to reimbursements. This article first appeared in the July/August 2014 issue of HealthLeaders magazine. It has always been a ...

Baylor research suggests CAHPS provider surveys are not useful. A new questionnaire could provide deeper feedback. Patient satisfaction is top of mind these days, and many health systems devote ...

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is the first national, standardized, publicly reported (on the Hospital Compare website at ...

The Centers for Medicare & Medicaid Services is planning to eliminate a set of questions on pain management from its nationwide patient experience survey, just months after rolling out updates to the ...

Healthcare providers striving to improve their HCAHPS survey scores most likely need help with one critical area – communications with patients of all races, nationalities, ages and genders as ...

Press Ganey is the most widely used and highly regarded HCAHPS survey vendor in the market, according to a peer60 survey of 396 hospital leaders. More than half of the respondents (52 percent) use ...

Healthcare providers who seek consistent revenue growth and loyalty often invest heavily in patient experience and satisfaction monitoring systems. The healthcare industry has historically relied on ...

BERWYN, Pa., Sept. 17, 2018 /PRNewswire-PRWeb/ -- Today, SkillSurvey, the leading provider of online reference checking, announced results of a study showing that hospitals that use the SkillSurvey ...