Boulevard ( provider of the fastest-growing client experience platform for appointment-based, self-care businesses, today ...

Businesses today frequently turn to customer surveys to gauge customer satisfaction, gather feedback and obtain data-driven insights. However, an over-reliance on these tools often leads to survey ...

Wondering how many people in the United States have a smartphone? If you poll 20 people on the street, your survey won’t be representative of the entire American population. But if you just want to ...

US financial services giant Nationwide has found that survey have their time and place for improving customer experience - but that real-time data from Qualtrics XM Discover can drive near real-time ...

Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, ...

SALT LAKE CITY--(BUSINESS WIRE)--Suralink, the leading client collaboration platform for accountants, today released its Inside the Client Experience report, an industry study examining how clients ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Customers aren’t ‘buying’ companies’ improved customer ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

BUFFALO, N.Y. & NASHVILLE, Tenn.--(BUSINESS WIRE)--The fourth annual national survey (1) commissioned by Solidifi U.S. Inc. (“Solidifi”) reaffirmed that the customer experience and in-person ...