To keep empathy from becoming a buzzword, this expert says, HR needs to help their orgs embed the concept in leadership and ...

For years, empathy has been the soft skill many leaders paid lip service to but struggled to operationalize. Customer experience executives put it in presentations. HR leaders championed it in ...

Although it can sometimes be misused, empathy is a generally valuable approach to take with other people—including at work. Often, when people are upset or frustrated, they first want to be heard and ...

Good luck. Recently, though, a Delta Air Lines flight attendant flipped the script, according to Kathrin Peters. Peters, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It was 2020, the world was spinning and most leaders found themselves in uncharted territory ...

Empathy, the cornerstone of meaningful human connection, allows us to step into another person's shoes, understand their emotions, and respond with compassion. However, some individuals struggle with ...

Surfside Playhouse in Cocoa Beach is staging the musical "The 25th Annual Putnam County Spelling Bee." The show follows six ...