Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” ...
If you've ever wanted to complain to customer service — about customer service — you're not alone. According to the National Customer Rage Survey released last month, 74% of Americans reported having ...
A recent survey of 2,000 respondents says that a quarter of Americans would rather shave their heads than contact customer service. Instead of trying to resolve an issue, the OnePoll Survey says, 30% ...
It’s not just you: More U.S. customers than ever before report experiencing product and service problems. That’s according to the National Customer Rage Survey, a study of 1,000 respondents that has ...
FORT LEE, Va. – Military customers worldwide will have the opportunity to evaluate their stores through the annual Commissary Customer Service Survey (CCSS) starting Aug. 22. The Defense Commissary ...
A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo). Who are they?
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