With customers increasingly using social tools (Facebook tops 500 million users with 41% of Americans having a Facebook page, 7% of Americans using Twitter, YouTube gets 2 billion views per day), how ...

OpenAI has introduced a suite of audio models that power voice agents in specific enterprise settings, such as customer service. The models include speech-to-text and text-to-speech audio models in ...

Excellent customer service is an art, but even works of art require a structural foundation to come to life. This is why a framework for addressing customer service issues is crucial. It provides a ...

SCOTTSDALE, Ariz., May 06, 2026--(BUSINESS WIRE)--Liveops, a leader in flexible customer experience solutions, today released its 2026 AI Maturity Benchmark for Customer Experience, a new global ...

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In a recent report it was discovered that nearly one fifth (18%) of customer service managers said they are reverting back to pre-pandemic models such as brick-and-mortar contact centers. This is ...

Customers now benchmark you against the best digital experiences, not just your direct competitors. The future of customer experience lies in cultivating teams of strategic problem-solvers who can ...

As AI agents gain momentum in customer service, new Liveops research finds enterprise CX leaders are rejecting AI-only automation in favor of models that combine AI with human judgment, empathy and ...