We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

Organisations do not require the assistance of a global financial downturn to reach the conclusion that anything less than perfect customer service could have serious repercussions for the bottom line ...

WHITE BEAR LAKE, Minn. — Contractors 2000 recently held a new workshop for Customer Service Representatives (CSRs) of electrical, HVAC, and plumbing contractors. The workshop, called CSR Live!, ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. There aren’t many ...

For the benefit of traders, here is a quick customer service course. When you deal with a customer, smile, establish eye contact, use the customer's name, give the customer undivided attention, adopt ...

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