Discover how an AI-powered customer feedback tool like Troof helps modern businesses manage reviews, analyze sentiment, and turn insights into growth.

Survey begging, driven by the pursuit of positive customer feedback, is the bane of the customer experience. We've all encountered it, whether it's servers saying they'll lose shifts if they don't get ...

Businesses today frequently turn to customer surveys to gauge customer satisfaction, gather feedback and obtain data-driven insights. However, an over-reliance on these tools often leads to survey ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

Banks outperformed credit unions in a national customer satisfaction survey for a second consecutive year. The American Customer Satisfaction Index for 2020 saw the score for credit unions drop ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...