As enterprises race to deploy AI agents, Cresta is betting that human oversight will define who wins the contact center market. The company launched the Agent Operations Center on Dec. 9, positioning ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

One of the bigger announcements at this year’s Microsoft Inspire event was the launch announcement of its Digital Contact Center Platform. Intended to be a cross-channel contact platform, it brings ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...