The predictive communications pioneer, a Gartner "Cool Vendor" for 2015, embarks on a campaign to bring features and flexibility to Cisco contact center clients. A contact center agent is working his ...

Cisco Systems Inc. is enhancing its Webex contact center and videoconferencing platform with expanded artificial intelligence capabilities that are designed to boost productivity for workers, no ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Brings Thrive Global into the agent flow of work in Webex Contact Center, reducing agent attrition & enabling greater productivity with Thrive Reset New AI-powered innovations in Webex Contact Center ...