'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

SoundHound AI and Associated Carrier Group Partner to Bring Agentic AI to Telecom Customer Service and Employee Experience

SoundHound’s agentic AI platform enables telco providers to handle complex, multi-step customer interactions through ...
Yahoo

Google’s AI pointed him to a customer service number. It was a scam.

Add Yahoo as a preferred source to see more of our stories on Google. NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on ...
TechRadar

AI can transform customer experiences – when it lives up to its promise

Businesses need technology and people to help serve customers faster When you purchase through links on our site, we may earn ...

Chativ Makes AI Customer Service for Small Business Affordable and Instant

Chativ's AI chatbot for small business websites trains itself from your existing content and answers customer questions ...
Diginomica

AI doesn't replace customer service teams, it empowers them to do things differently, says Zendesk CTO

At its AI Summit last week, customer experience vendor Zendesk announced a broad set of enhancements to its AI capabilities, ranging from autonomous voice AI agents and a copilot for service admins to ...

Customers, execs not seeing eye-to-eye on AI-powered customer service: survey

A new report suggests there is a widening gap between consumers' expectations for customer service in the era of AI, and the ...
The Indianapolis Star

14.ai Emerges from Stealth, Launching the World’s First AI-Native Customer Service Agency

YC-backed 14.ai enters the market with an “agents agency” that fully operates customer service end to end SAN FRANCISCO, CA, UNITED STATES, March 3, 2026 ...